Privacy Policy

Last updated: October 13, 2025

At Rivvera, protecting your privacy is a priority. This policy explains how we collect, use, and share your personal information, as well as the rights and choices you have regarding your data.

Quick Summary

  • We collect personal information you provide (like contact and payment details) and data about how you use our store.
  • Your information is used to process orders, provide support, improve our services, and send marketing (with your consent).
  • We may share data with Shopify (our platform provider), payment processors, and shipping carriers to fulfill your orders.
  • You have rights to access, delete, or correct your data, and to opt out of certain uses depending on where you live.
  • The full policy below explains how we handle your information in detail.

This summary is provided for convenience only. Please review the full policy below for complete details.

Table of Contents

  1. Personal Information We Collect or Process
  2. Personal Information Sources
  3. How We Use Your Personal Information
  4. How We Disclose Personal Information
  5. Relationship with Shopify
  6. Third Party Websites and Links
  7. Children's Data
  8. Security and Retention of Your Information
  9. Your Rights and Choices
  10. Complaints
  11. International Transfers
  12. Changes to This Privacy Policy
  13. Contact

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregate information. Depending on how you interact with the Services and applicable law, we may collect:

  • Contact details (name, billing/shipping address, phone, email).
  • Financial information (payment card details and related payment data).
  • Account info (username, password, preferences, settings).
  • Transaction info (items viewed, carted, purchased, returned, exchanged).
  • Communications with us (support inquiries, messages).
  • Device & usage info (browser, IP address, network, interaction with Services).
  • Analytics and advertising data (information collected through cookies, pixels, and similar technologies from third parties such as Meta (Facebook and Instagram) and Google (Analytics, Ads, and YouTube) to understand website interactions, measure marketing performance, and improve user experience).

Personal Information Sources

  • Directly from you (account creation, communications, purchases).
  • Automatically via cookies and similar technologies.
  • From service providers acting on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

  • Provide & improve services (orders, payments, accounts, customization, shipping, returns).
  • Marketing & promotions (emails, ads, product recommendations, and performance tracking through partners such as Meta and Google to deliver relevant advertisements and measure campaign effectiveness).
  • Security & fraud prevention (protect accounts, detect abuse).
  • Communications (support, notifications, updates).
  • Legal compliance (laws, investigations, disputes).

How We Disclose Personal Information

We may share personal information:

  • With Shopify, vendors, and service providers (payments, shipping, IT, support, cloud storage).
  • With marketing/advertising partners (subject to applicable laws and your opt-out rights), including Meta Platforms, Inc. and Google LLC, which help us deliver targeted ads, measure performance, and understand customer interactions with our store.
  • With affiliates, or in a business transaction (e.g., merger, acquisition).
  • When required by law or with your consent or direction.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may combine data across merchants to support features like fraud prevention and personalized advertising. Learn more here: Shopify Privacy Policy.

Third Party Websites and Links

Our Services may link to third-party sites or tools. We are not responsible for their privacy practices or content. Review their policies before sharing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from minors under the age of majority in your jurisdiction. If you believe a child has provided data, contact us to request deletion.

Security and Retention of Your Information

We implement safeguards but cannot guarantee perfect security. We retain data only as long as necessary for the Services, legal compliance, dispute resolution, and enforcement of policies. You may manage or disable cookies and tracking preferences through your browser settings or by visiting Meta and Google’s ad settings pages.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access/know the personal information we hold about you.
  • Delete personal information we maintain about you.
  • Correct inaccurate personal information.
  • Receive a copy of your information (portability).
  • Opt out of “sale”/“sharing” or processing for targeted advertising where applicable.

You may also manage marketing emails via the unsubscribe link in our messages.

If you reside in the UK/EEA, you may additionally object to or restrict certain processing and withdraw consent where relied upon (without affecting prior lawful processing).

Complaints

If you have concerns about how we process your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your information outside your country. Where required, we rely on safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this policy from time to time. We will post the revised policy here and update the “Last updated” date, and provide additional notice as required by law.

Contact

Email: support@rivvera.com
Mailing Address:
Rivvera
71 Northern Avenue
Farmingdale, ME 04344
United States